Tech support in online, on-site and hybrid spaces

Hybrid tech support can be hard to grapple with, as it is something rather new. It differs greatly from tech support for an "all online" meeting and tech support for a completely on-site meeting.

For example, support for online meetings requires tech staff to:

Meanwhile, supporting an in-person meeting will require the tech support person to:

However, in a hybrid event we will have a mix of both worlds, and it is not just the sum of these two lists above – which are not at all exhaustive lists – but rather another layer on top of that, which is connecting these two worlds through technology.

This layer includes additional tasks such as:

The number of tasks and the fact that they all need to be done simultaneously require a team of two to four people present at the event, some on-site and some remotely. As we can see, some of these tasks do not require specific technical skills: all the tasks related to observing and communicating dynamics in and to the different rooms, as well as passing microphones and keeping the camera focused, can be managed by other people supporting the event.


Revision #3
Created 5 February 2024 07:30:25 by shivi
Updated 6 February 2024 20:56:41 by Lori