Technical support during your event

When creating an event that runs fully online, the attention that is given to logistics in physical events is now primarily focused on the technical platform. We have learned that for a successful event to happen the session presenters and organisers have to be relaxed in order to take care of the session content. Therefore tech support is needed to take care of everything else related to the platform use.

Running online events is not simple as there as many parameters based on which different circumstances can arise. Here are a series of recommendations based on our experience:

If several tech support staff will be working at the same time, have defined roles and responsibilities for each, as well as a clear schedule that shows the tasks that have to be done by each of them at a certain time (start recording, test interpreters, show presentation, play music, record the event, run polls, etc). That way the tech staff can stay focused and respond to a task. 


Revision #1
Created 28 October 2021 05:43:41 by Cathy
Updated 28 October 2021 05:44:54 by Cathy